Genpact - Walk Drive on 01st Feb 2024 for Freshers & Experienced
Genpact Mega Walk-In Drive
• Experience: 00-02+Years
• Qualification: Any Graduate
• Job Location: Hyderabad
• Role : Customer Service Voice
Time and Venue
1st February Time: 11AM- 2PM
F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Job description
Genpact Mega Walkin Drive for Customer Service Voice on 1st Feb 2024 for Hyderabad Job Role– Process Associate- Customer Service (Voice)
Work Location: Hyderabad
Shifts: Flexible with any shift
Work model: Work from office
Responsibilities
* Respond to customer queries and customer’s concern
* Making outbound calls to Customers and Employers
* Provide support for data collection to enable Recovery of the account for end user.
* Maintain a deep understanding of client process and policies
* Reproduce customer issues and bring up product bugs
* Provide excellent customer service to our customers
* You should be responsible to exhibit capacity for critical thinking and analysis.
* Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
Qualifications we seek in you
Minimum qualifications
* Graduate (Any Discipline)
* Freshers are eligible
Preferred qualifications
* Previous experience in a customer service role chat/email/voice
* Effective probing skills and analyzing / understanding skills
* Analytical skills with customer centric approach
* Excellent proficiency with written English and with neutral English accent
* You should be able to work on a flexible schedule (including weekend shift)